Shipping policy

BeFabLuxx Shipping Policy

At BeFabLuxx, we’re dedicated to providing seamless delivery experience for our customers. Please read our shipping policy carefully for details on processing times, delivery options, and other important information.

Order Processing

  • Orders are processed within 1-2 business days after your payment is confirmed.
  • Orders placed on weekends or holidays will be processed the next business day.

Delivery Times

  • Domestic Shipping: Orders typically arrive within 3-7 business days after processing.
  • International Shipping: Delivery times vary by location but generally take 7-14 business days. Please allow extra time for customs clearance or unexpected delays.

Shipping Fees

  • Shipping costs are calculated at checkout based on your delivery address and the weight of your order.
  • Free shipping may be available for orders that meet our promotional criteria. Check current offers for details.

Tracking Your Order

  • Once your order ships, we’ll email you a tracking number so you can monitor your package’s journey through the carrier’s website.
  • Please allow up to 24 hours for tracking information to update.

Customs and Import Duties

  • For international orders, customs fees, duties, and taxes may apply. These charges are the customer’s responsibility and are not included in the order total.

Lost, Damaged, or Delayed Shipments

  • BeFabLuxx is not liable for packages lost or damaged during transit. If an issue arises, we recommend contacting the shipping carrier directly.
  • Delays may occur during peak seasons or due to circumstances beyond our control, such as weather or customs processing.

Undeliverable Packages

  • If your package is returned to us as undeliverable due to an incorrect address or failure to collect, we’ll refund the order minus shipping fees or arrange a re-shipment at the customer’s expense.

Shipping Restrictions

  • Some regions may not be eligible for delivery due to legal or logistical restrictions. Please ensure your shipping address is eligible at checkout.
  • Certain areas may require a physical address; we are unable to ship to P.O. Boxes in specific locations.

Need Assistance?

If you have questions about your order or need help with a shipment, our Customer Care team is ready to assist you. Please email us at Contact@sofablux.com and we’ll aim to respond within 48 hours.

Thank you for choosing BeFabLuxx! We’re excited to deliver products that help you feel and look your best.